Walk-in || Store Manager

Key Responsibilities

• Achieve monthly and annual sales and revenue targets.
• Manage daily store operations, including opening/closing, housekeeping, stock and cash management.
• Lead, motivate and train sales executives and optometrists.
• Ensure excellent customer experience and handle customer complaints effectively.
• Drive customer conversions, upselling and cross-selling of eyewear, lenses and accessories.
• Monitor store KPIs such as sales, conversion rate, average transaction value and customer satisfaction.
• Ensure proper inventory management, stock availability and timely replenishment.
• Maintain visual merchandising and ensure the store follows Lenskart's brand standards.
• Coordinate with regional/area managers and other internal teams.
• Ensure compliance with company policies, processes and operational standards.
• Analyze daily/weekly sales performance and take corrective actions to improve results.

Required Skills

• Strong sales and customer-service skills.
• Team leadership and people-management abilities.
• Good communication and interpersonal skills.
• Target-oriented and comfortable working in a retail environment.
• Basic knowledge of inventory, billing and store operations.
• Ability to analyze sales data and KPIs.
• Problem-solving and decision-making skills.