Walk-in || Sr. Agent Chat & Email

IQor is Hiring for Chat & Email process.

Walk - in interviews

Date: 8th - 12th Sep

Time: 1 to 5 PM

Location: iQor India Services, Embassy Galaxy Business Park, Tower C, Ground Floor, Sector 62, Noida, Uttar Pradesh (Near Electronic City Metro Station)

We are looking for a customer-focused and communication-skilled Customer Support Executive to handle customer queries through email and live chat. The candidate will be responsible for providing accurate, timely, and professional resolutions while maintaining a high level of customer satisfaction.

Key Responsibilities

• Handle customer queries and concerns through email and live chat.
• Provide accurate information and effective solutions to customer issues.
• Respond to customers within the defined turnaround time (TAT).
• Maintain professional and clear written communication.
• Understand customer requirements and resolve issues appropriately.
• Escalate complex or unresolved issues to the relevant team.
• Maintain accurate records of customer interactions.
• Follow company policies, processes, quality standards, and data-security guidelines.