Walk-in || Solution Architect Lead

Job Summary

We are looking for an experienced CRM Enterprise Architect with strong expertise in Telecom OSS/BSS, CRM solutions, and Java-based open-source technologies. The ideal candidate will play a key role in solution architecture, system integration, digital transformation initiatives, and enterprise-scale CRM implementations within the telecom domain.

Key Responsibilities

• Lead solution ideation, architecture design, and implementation for CRM and Telecom OSS/BSS systems.
• Design and integrate enterprise information systems to meet business and operational requirements.
• Assess existing system architecture and recommend improvements for scalability, performance, and security.
• Collaborate with business stakeholders, development teams, and operations teams to deliver optimal solutions.
• Provide effort estimations, technical guidance, and architectural governance.
• Troubleshoot complex production issues and perform root cause analysis.
• Drive performance tuning activities for high-volume applications.
• Analyze logs, thread dumps, heap dumps, and application performance metrics.
• Ensure security best practices are incorporated into solution design.
• Research emerging technologies and recommend innovations to improve system effectiveness.
• Facilitate cross-functional collaboration between Development, Operations, and Business teams.

Required Skills

• Strong experience in Telecom OSS/BSS and Channel Applications.
• Minimum 5+ years of Solution Architect/Enterprise Architect experience.
• Hands-on expertise in Java-based Open Source Technology Stack.
• Strong understanding of CRM modules including:
• Sales
• Marketing
• Service
• Experience in B2B/B2C Lead-to-Cash Journey.
• Expertise in:
• Order Capture
• Product Configuration
• Eligibility Checks
• Pricing & Billing
• Payment Processing
• Customer Agreements
• Strong knowledge of Integration Frameworks and API Architecture.
• Experience with Containerization and Container Orchestration technologies.