Walk-in || Solar Sales Advisor

Educational QualificationRole & responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to customer inquiries regarding solar products and services.
• Generate and qualify leads for the sales team.
• Schedule site visits, installations, and service appointments.
• Resolve customer complaints and escalate complex issues to the concerned team.
• Maintain accurate customer records in the CRM system.
• Follow up with customers to ensure timely resolution of queries.
• Coordinate with Sales, Service, and Operations teams for issue resolution.
• Achieve individual productivity and quality targets.
• Ensure adherence to organizational processes and customer service standards.

Preferred candidate profile

• Excellent verbal communication skills.
• Strong customer service orientation.
• Active listening and problem-solving abilities.
• Basic computer knowledge and proficiency in MS Office.
• Ability to work in rotational shifts, if required.
• Good interpersonal and multitasking skills.
• Experience in using Leadsquare

Educational Qualification

• Graduate in any discipline.
• Candidates with relevant Call Center/BPO experience will be preferred.