Walk-in || Service Technical Specialist

Preferred Experience

• Tractor or farm-equipment experience with Massey Ferguson, John Deere, TAFE, CNH/New Holland, Kubota, Mahindra, Eicher, Deutz-Fahr, CLAAS or comparable OEM/dealer networks.
• Experience in warranty support, field issue investigation, dealer technical assistance, service engineering, technical training or product support.
• Exposure to Salesforce, CRM/case management, dealer management systems or technical support platforms.
• Experience creating troubleshooting procedures, technical reports, failure-analysis summaries or knowledge content.
• Understanding of emission systems, onboard diagnostics, telematics, calibration or software-assisted diagnosis is an advantage.

Technical and Behavioural Competencies

Technical / Domain

Behavioural / Delivery

Tractor / equipment systems and diagnostics

Clear dealer communication and customer-service orientation

Fault isolation, RCA and repair guidance

Case ownership, documentation and follow-through

Service manuals, diagnostic tools and technical data

Collaboration with parts, engineering, warranty and field teams

Salesforce / CRM case management

Escalation judgement and compliance with approved guidance

Knowledge capture and SOP development

Learning agility and readiness for product certification

Expected Outcomes

• Accurate triage and resolution of in-scope dealer service cases.
• Complete, auditable case documentation with the correct escalation context.
• Consistent use of approved AGCO product knowledge and procedures.
• Reduced avoidable escalation through stronger diagnosis, knowledge reuse and case quality.
• Positive dealer experience, especially during machine-down or time-critical situations.

Role Boundaries / Not in Scope

• On-site field visits or physical repair execution.
• Final engineering judgement on product defects.
• Warranty adjudication, goodwill commitments or policy exceptions.
• Publishing technical guidance without AGCO SME approval.