Walk-in || Service Desk Engineer

Job description

WALK-IN DRIVE FOR FRESHERS FOR TECHNICAL ROLE

Meet SIMRAN HR on followed dates in walk-in drive for SERVICE DESK ROLE.

Job description:

We are hiring for technical role into Service Desk- International Service Desk -L1 support- Good with Office 365 knowledge/ ticketing tool.

Roles and Responsibility:

Provide timely and effective L1 support to international clients via phone. Voice process.

Manage tickets using ticketing tools to ensure efficient issue resolution.

Collaborate with internal teams to resolve complex technical issues.

Develop and maintain technical documentation and knowledge base articles.

Analyze customer feedback and suggest improvements to processes and procedures.

Eligibility criteria:

Freshers with basic technical support knowledge are welcome to apply.

Candidate should be graduates in BE/ Btech only.

Excellent communication in English is preferred.

Immediate joiners preferred.

Training for 2months in Mysore, Karnataka. (Accommodation will be provided by company within campus, paid training)

Post Training - Work location: Infosys, Phase II & III Hinjewadi Pune.

If you are looking to begin your career in if support with strong learning opportunities and a professional work environment, we would love to hear from you.

Interested candidates come for walk-in drive at our office location @ Infosys, Phase 3, Pune.

CONTACT PERSON for service desk role (Fresher)- SIMRAN HR

Kindly mention HR Simran on top of resume while coming for walk-in interview.

Walk-in dates are as follow:

26th August 2026