Walk-in || Service Desk Agent (L1 Support) Walkin Drive Bangalore

Role & responsibilities

Service Desk Agent | 2-4 Years | Bangalore Walk in drive on 24-10-2026

Job Title: Service Desk Agent
Experience: 2-4 Years (Relevant Service Desk Experience)
Location: Bangalore

Key Skills:

• Service Desk / IT Helpdesk Support
• Nexthink
• ServiceNow
• Windows 10/11
• Microsoft 365
• Outlook & Teams
• Active Directory / Entra ID
• VPN & Connectivity Troubleshooting
• Remote Support
• Incident & Service Request Management [Service De...nt JD - ET | Word]

Job Responsibilities:

• Provide L1 support through voice, chat, email, and portal channels.
• Monitor endpoint health using Nexthink and troubleshoot user issues proactively.
• Manage incidents and service requests in ServiceNow.
• Troubleshoot Windows, Microsoft 365, Outlook, Teams, AD/Entra ID, VPN, printers, and endpoint issues.
• Deliver first-call resolution and escalate complex issues with proper diagnostics.
• Ensure timely ticket updates and end-to-end ownership.
• Support knowledge management, self-service adoption, and continuous improvement initiatives