Walk-in || Service Coordinator

About Company:

Electronic & Engineering Company (I) P. Ltd. (EECI) is a manufacturer and supplier of non-destructive testing (NDT) solutions since 1958.

Our group of companies consists of two manufacturing plants and a head office and design center in Mumbai 300+ employees located across 9 locations in India. We strive to provide innovative tools and expertise to increase the reliability and accuracy of NDT inspections..

Company Website: www.eecindia.com

E) Job Profile:

1. Manage Main RM (Repair Memo) and sub-task creation.

2. Prepare and submit professional quotations.

3. Generate AMC enquiries.

4. Coordinate with Purchase, PI, R&D, and external vendors.

5. Follow up on outstanding commercial UTS matters.

6. Confirm invoice preparation upon task completion and manage payment follow-ups.

7. Maintain and update Zoho tickets.

Job requirements:

1. Graduate from any stream
2. At least 2 years experience in the support service industry.

3. Awareness and execution for customer satisfaction
4. Advanced verbal and communication skills
5. Experience of working with technical teams to resolve customer issues

6. Handling Email communication