Walk-in || Service Coordinator

Role & Responsibilities:

• Coordinate and manage day-to-day UPS & Battery service activities from the back office.
• Receive and record customer service complaints related to UPS, Batteries, AMC, Installation & Maintenance.
• Coordinate with field service engineers/technicians for timely allocation and resolution of service complaints.
• Follow up with customers and service engineers regarding complaint status, site visits and resolution.
• Prepare and maintain Service Reports, Installation/Commissioning Reports, Complaint Records, AMC Records and other service-related documents.
• Coordinate for UPS/Battery installation, commissioning, replacement and preventive maintenance activities.
• Maintain proper records of UPS models, battery details, warranty status, AMC and service history.
• Follow up for pending complaints, spare parts, battery replacement and closure of service calls.
• Prepare daily/weekly service status reports and update management regarding pending and completed jobs.
• Coordinate with customers, branch offices, service engineers, vendors and internal teams for smooth service operations.
• Handle service-related emails, calls, quotations and other back-office coordination work.

Preferred Candidate Profile:

• Graduate / Diploma / equivalent qualification.
• 13 years of experience in Service Coordination, Back Office, Customer Support or similar role.
• Experience in UPS, Battery, Electrical, Power Backup or related industry will be preferred.
• Good knowledge of MS Excel, MS Word and Email communication.
• Should have good follow-up and coordination skills.
• Good communication skills in Hindi & English.
• Should be organized, responsible and capable of handling multiple service requests simultaneously.
• Freshers with good communication and basic computer knowledge may also be considered.

Perks and Benefits:

• Competitive Salary based on qualification and experience.
• Performance-based growth opportunities.
• Opportunity to work and develop a career in the UPS & Power Backup Industry.
• Supportive working environment.
• Training and practical exposure to UPS, Battery and Service Operations.

Job Title

Service Coordinator – Back Office (UPS & Battery)

Experience: 1–3 Years
Department: Service / Back Office
Employment Type: Full Time