{"@context":"https://schema.org","@type":"JobPosting","title":"Walk-in || Service Advisor","description":"

Role & responsibilities

Greet customers, understand their vehicle concerns, and accurately record service requirements.
Prepare job cards, explain repair estimates, and obtain customer approval before work begins.
Coordinate with technicians to ensure timely diagnosis, repair, and delivery of vehicles.
Keep customers informed about repair progress, additional work, costs, and expected delivery timelines.
Conduct final vehicle inspection, explain the work completed, and ensure quality service before handover.
Generate invoices, process payments, and maintain complete service records and documentation.
Build strong customer relationships, handle complaints professionally, and ensure high customer satisfaction through regular follow-ups.

Preferred candidate profile

Diploma / Bachelor's degree with 2-5 years of experience as a Service Advisor in an automobile dealership or car workshop.
Strong knowledge of vehicle maintenance, repairs, and automotive service processes.
Excellent communication, customer handling, and interpersonal skills.
Proficient in preparing job cards, estimates, invoicing, and dealership management systems (DMS).
Customer-focused, well-groomed, organized, and capable of working under pressure to meet service targets.

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