Walk-in || Senior Sales Coordinator

JOB DESCRIPTION SENIOR SALES COORDINATOR

Position: Senior Sales Coordinator

Experience: 5 to 8 Years

Department: Senior Sales Coordination

Location: Noida

Salary Budget: Up to 7.0 LPA

Employment Type: Full-time

Reporting to: Sales Manager

ROLE PURPOSE

We are looking for an experienced and result-oriented Senior Sales Coordinator to manage sales coordination activities, support the sales team, ensure smooth order processing, and maintain strong customer relationships. The ideal candidate should have experience in sales operations, order management, MIS reporting, customer coordination, and interdepartmental coordination, preferably in the Electronics / Consumer Electronics / Manufacturing industry.

KEY RESPONSIBILITIES

Sales Coordination & Order Management:

• Coordinate with the sales team to ensure smooth execution of daily sales activities.

• Manage customer orders from order receipt to dispatch and delivery.

• Monitor order status, pending orders, delivery schedules, and customer commitments.

• Coordinate with internal departments to ensure timely order processing and fulfilment.

• Maintain accurate sales records, customer databases, and order documentation.

Customer Relationship Management:

• Act as a key point of contact between customers, sales representatives, and internal departments.

• Handle customer enquiries, order-related issues, complaints, and follow-ups.

• Ensure timely communication regarding product availability, pricing, delivery schedules, and order status.

• Maintain strong relationships with existing customers and support customer retention.

• Coordinate with customers for pending payments, outstanding invoices, and order confirmations.

Sales Operations & MIS Reporting:

• Prepare daily, weekly, and monthly sales reports.

• Track sales performance, order bookings, dispatches, pending orders, and outstanding payments.

• Maintain sales data, customer records, pricing details, and order tracking reports in Excel or ERP.

• Analyze sales data and provide relevant updates to management.

• Ensure accuracy and timely submission of sales reports and documentation.

Coordination with Internal Departments:

• Coordinate with Production, Planning, Stores, Dispatch, Logistics, Finance, and Accounts teams.

• Check product availability and stock status before confirming customer orders.

• Follow up on production schedules, material availability, dispatch planning, and delivery timelines.

• Coordinate invoice generation, delivery challans, and other sales-related documents.

• Resolve order execution issues through effective coordination with relevant departments.

Sales Support & Business Operations:

• Support the sales team in preparing quotations, price lists, sales proposals, and order confirmations.

• Maintain updated records of customer pricing, discounts, schemes, and commercial terms.

• Monitor sales targets, order conversion, repeat orders, and customer-wise sales performance.

• Assist the sales team in planning, forecasting, and reviewing sales activities.

• Identify operational gaps and recommend improvements in sales coordination processes.

Payment & Documentation Management:

• Coordinate with the Finance and Accounts teams for payment follow-ups and outstanding receivables.

• Maintain records of invoices, credit notes, debit notes, and payment updates.

• Ensure proper documentation and timely closure of sales transactions.

• Support management in reviewing overdue payments and customer account status.

KEY KPIs

Sales Order Processing Accuracy | On-Time Order Fulfilment | Customer Satisfaction | Sales MIS Accuracy & Timeliness | Pending Order Management | Customer Query Resolution | Interdepartmental Coordination | Invoice & Documentation Accuracy | Payment Follow-up Efficiency | Sales Team Support | Repeat Order Management

DESIRED CANDIDATE PROFILE

Qualification: MBA in Sales & Marketing, Business Administration, or a related field.

Experience: 58 years of relevant experience in Sales Coordination, or Sales Operations preferably in Electronics, Consumer Electronics, or Manufacturing industries.

Technical Skills:

• Advanced working knowledge of MS Excel and sales MIS reporting.

• Experience with Busy systems and order management processes.

• Good understanding of sales documentation, invoicing, dispatch coordination, and payment follow-ups.

• Strong communication, coordination, and problem-solving skills.

CORE COMPETENCIES

Sales Coordination & Operations | Order Processing & Management | Customer Relationship Management | Sales MIS &

Reporting | Advanced MS Excel Busy Software Systems | Interdepartmental Coordination | Inventory & Dispatch

Coordination | Invoice & Documentation Management | Payment Follow-ups | Analytical & Problem-Solving Skills |

Strong Communication & Relationship Management