Walk-in || Senior Process Associate

Advanced (C1 level or higher) verbal and written English proficiency - Analyst I / II(PA/SPA) Healthcare Compliance & Investigation

Department: Operations
Location: Hitech City, Hyderabad Onsite
Experience: 2–5 Years
Qualification: B.Pharm / M.Pharm is Preferred

Job Summary

We are looking for an Analyst I / II (PA/SPA)– Healthcare Compliance & Investigation with a strong pharmaceutical/medical background and excellent English communication skills.

The role involves reviewing and investigating cases related to healthcare, medical products, websites, merchants, and certification applicants, identifying compliance and risk concerns, conducting research, and making informed decisions based on available information. The role also requires handling international voice/chat/email interactions and preparing clear and accurate documentation.

Candidates with experience in international voice/chat processes, healthcare, pharmaceutical, medical devices/equipment, compliance, investigations, risk operations, fraud are preferred.

Key Responsibilities

• Review and assess healthcare-related products, websites, merchants, and certification applicants.
• Conduct research and background investigations using available sources and internal tools.
• Identify potential compliance risks, suspicious activities, policy violations, and documentation gaps.
• Analyze information from multiple sources and make accurate decisions.
• Conduct investigations and recommend appropriate corrective actions.
• Prepare clear, accurate, and well-documented investigation reports.
• Handle international customer/client interactions through voice, chat, and email when required.
• Escalate complex cases and potential risks to the appropriate teams.
• Maintain accurate case records and documentation.
• Support audits, quality checks, process improvements, and compliance-related activities.
• Work with internal stakeholders and cross-functional teams when required.
• Handle sensitive information professionally and maintain confidentiality.

Mandatory Skills & Competencies

• B.Pharm / M.Pharm qualification is preferred
• Excellent written English communication skills – C1 level preferred
• Excellent verbal English communication skills.
• Strong understanding of medical terminology and documentation standards.
• Familiarity with FDA regulations, documentation requirements, and compliance frameworks.
• Experience in identifying suspicious activities, conducting investigations, and recommending corrective actions.
• Ability to analyze complex information, identify root causes, and make sound decisions.
• Strong attention to detail and problem-solving skills.
• Strong investigative and analytical mindset.
• Ability to communicate effectively with international customers/clients through voice, chat, and email.
• Good working knowledge of MS Excel, Google Sheets, and online research tools.

Preferred Candidate Background

Candidates with experience in any of the following areas are encouraged to apply:

• International Voice / Chat / Email Process
• Healthcare / Pharmaceutical Industry
• Medical Devices / Medical Equipment
• FDA / US Healthcare Compliance
• Healthcare Documentation
• Compliance Operations
• Investigation / Fraud Investigation
• Risk Operations
• Trust & Safety
• Quality / Audit
• Online Research / Background Investigation

Candidate Profile

We are specifically looking for candidates who combine:

B.Pharm/M.Pharm + C1-level English communication + International Voice/Chat experience + Healthcare/Medical/Compliance/Investigation exposure.

Candidates with strong pharmaceutical knowledge and international process experience, particularly those who have handled complaints, investigations, compliance reviews, healthcare products, medical devices, or regulatory documentation, will be preferred.

Work Location

Hitech City, Hyderabad – Work from Office

Candidates should be comfortable working in an onsite environment and handling sensitive healthcare/compliance-related information.