Walk-in || Senior Executive

Position Title: Senior Executive

Department: Policy Servicing (Life Insurance)

Reporting to: Deputy Manager/Manager/Senior Manager/Zonal Manager.

Location: Hyderabad DO, Begumpet.

Employment Type: Full-time / Permanent

1. Job Purpose

To manage and support Life Insurance operational processes by ensuring timely and accurate processing of policy servicing requests, payouts, and related activities. The role requires strong operational knowledge, adherence to quality and compliance standards, effective grievance handling, and the ability to guide and mentor team members while ensuring seamless support to branches and customers.

2. Key Responsibilities

Operations Management

• Process policy servicing requests, payouts, and operational transactions accurately and efficiently.
• Apply process and product knowledge while handling day-to-day operational activities.
• Ensure compliance with company policies, operational guidelines, and regulatory requirements.
• Monitor workload and prioritize tasks to meet business deadlines.

Customer & Branch Support

• Handle customer and branch queries professionally and effectively.
• Resolve customer complaints and branch escalations within defined timelines.
• Coordinate with internal stakeholders for issue resolution and service excellence.

Quality & Compliance

• Maintain and achieve prescribed quality benchmarks.
• Ensure adherence to AML/KYC guidelines and other regulatory requirements.
• Safeguard confidential customer information and maintain data security standards.

Team Support & Development

• Guide, mentor, and support junior team members in process execution.
• Share process updates, best practices, and operational knowledge with the team.
• Assist supervisors/managers in maintaining team productivity and quality standards.

Documentation & Record Management

• Verify and maintain process-related documentation.
• Ensure accurate record keeping and audit readiness.
• Support internal and external audit requirements as applicable

3. Key Performance Indicators (KPIs)

• Processing Accuracy
• Ensure 100% accuracy in processing payouts, policy servicing activities, and other assigned operational processes.
• Ensure completion of all transactions within the defined Turnaround Time (TAT).
• Achieve productivity, quality, and business processing targets as per prescribed parameters.
• Maintain high standards of customer service and operational excellence.
• Support team performance through guidance and process expertise.

4. Required Skills & Competencies

Technical Skills

• Good typing speed with high accuracy
• Computer Knowledge (MS Word, Excel)
• Understanding of Life Insurance products and Policy Servicing processes

Behavioral Skills

• Excellent communication and interpersonal skills
• Strong comprehension and listening abilities
• Customer-centric approach
• Attention to detail and analytical thinking
• Problem-solving and decision-making capability
• Ability to multitask and work under pressure
• Effective time management and prioritization skills
• Team handling, mentoring, and coordination abilities

5. Educational Qualification

• Minimum: Graduate in any discipline (Preference: B. Com / B. A / BBA / B.Sc. / MCA / MBA). Proficiency in English, Hindi and regional languages preferred.

6. Experience

• 1 to 3 years of experience in Life Insurance Operations, Policy Administration, Customer Service or related functions.

7. Working Conditions

• Rotational shifts including weekends and public holidays (as per business requirement).
• Work from office
• Desktop/laptop, and CRM system provided by company.

8. Growth Path

Senior Executive Team Leader Assistant Manager Manager (Based on performance)

9. Remuneration

• In-hand salary: 23,000 per month.
• Annual CTC: 3 LPA, based on the candidate's experience and performance