Walk-in || Senior Desktop Support Engineer

We are looking for an experienced Senior Desktop Support Engineer with 4+ years of experience to provide hands-on technical support and maintain the organizations IT infrastructure. The candidate should have strong experience in desktop/laptop troubleshooting, Windows operating systems, networking, hardware/software support, along with a good understanding of basic server administration and firewall/network security.

Key Responsibilities

• Provide L2/L3 technical support for desktops, laptops, printers, scanners, and other IT devices.
• Install, configure, maintain, and troubleshoot Windows operating systems, applications, and hardware.
• Troubleshoot LAN, Wi-Fi, TCP/IP, DNS, DHCP, VPN, and other basic network-related issues.
• Manage user accounts, permissions, system configurations, and endpoint-related activities.
• Perform software installation, updates, patching, antivirus, and security-related activities.
• Provide basic administration and troubleshooting support for Windows Servers, Active Directory, DNS, DHCP, and file servers.
• Handle basic firewall administration, including monitoring, troubleshooting, rule understanding, and network connectivity issues.
• Monitor IT systems and proactively identify and resolve recurring technical issues.
• Troubleshoot hardware, software, OS, network, and peripheral-related problems.
• Maintain IT assets, inventory, documentation, and system records.
• Coordinate with vendors and service providers for hardware, software, network, and infrastructure-related issues.
• Assist with backups, system upgrades, security activities, and IT infrastructure maintenance.
• Provide technical guidance to junior support engineers and help resolve escalated issues.
• Ensure timely resolution of support tickets and maintain proper documentation of incidents and solutions.

Required Skills & Qualifications

• 4+ years of experience in Desktop Support / IT Support / System Administration.
• Strong hands-on experience with Windows 10/11 and Windows Server environments.
• Good knowledge of Active Directory, DNS, DHCP, TCP/IP, LAN/WAN, and networking fundamentals.
• Basic hands-on knowledge of firewalls and network security.
• Basic understanding of Windows Server administration.
• Experience with hardware troubleshooting, printers, scanners, laptops, desktops, and peripherals.
• Knowledge of Microsoft Office / Microsoft 365 applications.
• Good troubleshooting and problem-solving skills.
• Ability to handle technical escalations and work independently.
• Good communication and interpersonal skills.

Preferred Qualifications

• Diploma / Bachelor's degree in Computer Science, IT, or a related field.
• Certifications such as Microsoft, CompTIA, CCNA, or equivalent will be an advantage.
• Experience working in a corporate IT environment is preferred.
• Basic knowledge of virtualization, backup solutions, and endpoint security will be an added advantage.