Walk-in || Senior Associate Branch Operations

Role & responsibilities

About HDFC Life:

HDFC Life, one of Indias leading private life insurance companies, offers a range of individual and group insurance solutions. HDFC Life continues to have one of the widest reaches among new insurance companies with about 420+ branches in India touching customers in over 980+ cities and towns. Our long-stated strategy of balanced product mix, diversified distribution, continuous product innovation and re-imagining insurance through effective use of technology has enabled us to continue our journey despite the ever-changing external environment.

Purpose of the Job:

To ensure customer service and support all backend operation like NB, PS, Accounts Revival, and Lead Generation and to track & increase Persistency and Revival UW.

Duties & Responsibilities:

Revival (Persistency calling and collection)

Cross Selling – BCSS, ABC, NPS & Loan.

Renewal Premium – Calling & Collection

Full time persistency calling through Company App, Updating disposition into company app

Coordination with Sales stakeholders for support related to Renewal Premium collection

Occasional Field visits to meet customers as per need basis

Knowledge, Skills & Abilities:

Academic Qualification: Graduate/Post Graduate

Work Experience: 1+ years of experience in operations, customer service, backend operations preferably from Insurance or Banking sector.

Required Skills:

Good communication skills

MS Office (Excel, PowerPoint and etc.)

Regards,

Asvini J

HDFC Life-HR

[email removed]