Walk-in || Senior Agent - Customer Service

IQor is Hiring for customer service voice process.

Walk-in Interview

Address:

Embassy Galaxy, Tower C, Ground Floor, Block A, Industrial Area, Sector 62, Noida, Uttar Pradesh (Near Electronic City Metro Station)

Salary: 34500 in hand

Key Responsibilities

• Handle customer inquiries via phone, email, chat, or other communication channels.
• Provide accurate information about products and services.
• Resolve customer complaints and issues efficiently and professionally.
• Maintain records of customer interactions, transactions, and feedback.
• Follow up with customers to ensure their issues are resolved satisfactorily.
• Coordinate with internal departments to resolve complex customer concerns.
• Identify customer needs and suggest appropriate products or services.
• Maintain a high level of customer satisfaction and service quality.
• Meet individual and team performance targets.
• Collect customer feedback and share insights for service improvement.

Required Skills & Qualifications

• Bachelor's degree or equivalent qualification preferred.
• Proven experience in customer service, call center, or client support is an advantage.
• Excellent verbal and written communication skills.
• Strong interpersonal and listening skills.
• Good problem-solving and conflict-resolution abilities.
• Ability to handle difficult customers professionally.