Walk-in || Senior Accountant

Role & responsibilities

• Build and maintain strong, long-term relationships with clients.
• Serve as the primary point of contact for assigned customers.
• Understand client needs, business objectives, and expectations.
• Coordinate with internal teams to ensure timely delivery of products and services.
• Monitor client accounts, projects, orders, and service requirements.
• Address customer concerns and resolve issues promptly and professionally.
• Follow up with clients regularly to ensure satisfaction and identify additional needs.
• Identify opportunities for upselling, cross-selling, and account growth.
• Prepare quotations, proposals, presentations, and account reports as required.
• Track sales targets, revenue, account performance, and customer retention.
• Maintain accurate and up-to-date client records in CRM systems.
• Negotiate contracts, pricing, and service agreements within company guidelines.
• Collaborate with sales, marketing, finance, operations, and customer support teams.
• Prepare regular updates and reports for management.
• Stay informed about industry trends, competitors, and customer requirements.
• Ensure a high level of customer service and professionalism at all times.

Preferred candidate profile

• Bachelors degree in Business Administration, Marketing, Sales, or a related field.
• Previous experience in account management, sales, customer service, or business development is preferred.
• Excellent communication and interpersonal skills.
• Strong relationship-building and negotiation abilities.
• Customer-focused approach with strong problem-solving skills.
• Good organizational and time-management skills.
• Ability to manage multiple clients and priorities simultaneously.
• Proficiency in Microsoft Office and CRM software.
• Strong analytical and reporting skills.
• Ability to work independently and as part of a team.
• Target-oriented, proactive, and professional attitude

Perks and benefits

• Client retention and satisfaction.
• Account revenue and profitability.
• Achievement of sales and growth targets.
• Upselling and cross-selling performance.
• Customer response and issue-resolution time.
• Timely completion of client deliverables and follow-ups.