Walk-in || Seller Support Executive

Job Title: Seller Support Executive

Company: Startek

Location: Hazratganj, Lucknow

Employment Type: Full-time (Work from Office)

Job Summary We are looking for enthusiastic candidates to join our team as Seller Support Executives for the Ecommerce process. In this role, you will handle seller queries, manage order-related concerns, and ensure high levels of customer satisfaction while maintaining productivity standards.

Key Roles & Responsibilities

• Handle seller queries through calls, chats, and emails for the seller support process.
• Ensure customer satisfaction by resolving issues efficiently and professionally.
• Manage order-related concerns.
• Maintain accurate call logs and case updates while adhering to quality and productivity standards.
• Collaborate with internal teams to ensure smooth communication and issue resolution.

Eligibility Criteria

• Education: Must be a Graduate (any stream).
• Experience: Both freshers and experienced candidates can apply.
• Communication Skills: Excellent spoken and written communication skills in both English & Hindi.
• Work Environment: Comfortable with 24/7 rotational shifts (9 working hours, including 8 productive hours and a 1-hour break).
• Working Days: 6 days working with 1 rotational week off.
• Note: On-the-job training is provided; mandatory certification is required post-training.

Interview Process

1. HR Evaluation / Apti-Verse Test
2. Operations Evaluation
3. Client Evaluation

Compensation & Perks

• Salary: 18,000 to 21,000 CTC per month
• Note: We do not charge any cost or fees from candidates. The entire recruitment and onboarding process is 100% free of cost.