Walk-in || Secunderabad-KFintech- Bulk Hiring- Customer Support Executive (Voice)

Dear All,

KFintech hiring Bulk openings in our customer support team (Contact Center) at our Secunderabad Office.

Pls note - It is mandatory that candidates possess a strong proficiency in both Hindi and English & Sales Process Experience Mandatory

Write in resume first page - Meeting Person - HR Lakshman

Please find the job description and interview venue details below for your reference.

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Open Positions: 30+ Nos.

Open Positions:

1. Customer Support Sr. Associate (Voice Process) (1- 3 yrs experience)

2. Customer Support Executive (Voice Process) (3-5 yrs experience)

3. Virtual Relationship Manager (VRM) (3-5 Yrs Experience)

Job Location: JBS (Secunderabad)

CTC:

2 LPA - 2.5 LPA - Fresher

2.5 LPA - 3.5 LPA - Experienced (Associate / Sr. Associate / Executive)

3- 4 LPA - Sales background experience must

Education: Min Graduation must (60% and above)

Job Timing: Regular Morning Shift (NO NIGHT SHIFT / NO ROTATIONAL SHIFT) & There is No Transport Provided

5 Days + Alternate Saturdays (2 Saturdays)

Job Description:

• Answer inbound / outbound calls & respond to the customer emails
• Manage and resolve customer complaints
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Research required information using available resources
• Research, identify and resolve customer complaints using applicable software
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary

Job Specification:

1. Candidate must have good command/proficiency in English & Hindi (Both)

2. Proficient with MS Office (Excel, Word, PowerPoint)

3. Minimum Graduation Must (60% and above must)

Thanks & Regards,

Muniyandi Lakshmanan

Human Resources (Talent Acquisition)

[email removed]

Website: www.kfintech.com