Walk-in || Sales Trainer

Process Trainer (Sales Trainer - NHT/OJT)

Location: Sakinaka, Mumbai

Experience: Minimum 2 years as a Sales Trainer

Joining: Immediate joiners preferred

About the Role:

We are looking for an experienced Process Trainer to train new hires and run on-the-job training for our sales teams. You will build sales capability, support the floor, control attrition and improve team performance.

Key Responsibilities:

- Conduct New Hire Training (NHT) and On-the-Job Training (OJT) batches for sales processes

- Train agents on sales techniques, product knowledge and soft skills

- Provide floor support to trainees after they go live

- Manage throughput and handle NHT/OJT calculations

- Identify training needs (TNI) and plan sessions accordingly

- Analyse performance data and run improvement plans for bottom quartile agents

- Create PKT content and conduct assessments

- Control attrition through regular coaching and feedback

- Prepare training reports, MIS and presentations

Requirements:

- Minimum 2 years of experience as a Sales Trainer

- Hands-on experience in NHT and OJT

- Strong knowledge of sales techniques and soft skills training

- Experience in floor support, performance analysis and attrition control

- Good working knowledge of MS Excel and PowerPoint

- Strong communication and presentation skills

Good to Have:

- Hands-on exposure to AI tools for projects and training

Apply on Naukri or send your resume to [email removed] or [phone removed]