Walk-in || Sales Trainer- Lead Assistant Manager

Key Responsibilities

• Deliver Training Programs: Conduct new-hire onboarding, refresher, technical, and behavioural training sessions (classroom and virtual) in alignment with the central training calendar.
• Drive Coaching & Performance Improvement: Provide regular floor coaching and one-to-one feedback to enhance frontline agent performance and operational capability.
• Manage Assessments & Certifications: Administer pre- and post-training evaluations, ensuring timely completion of LMS modules and required certifications.
• Track Training Effectiveness & MIS: Monitor batch-wise productivity, maintain accurate attendance and training logs, and prepare timely MIS reports.
• Partner with COE for Continuous Improvement: Identify operational performance gaps, share actionable insights, support Train-the-Trainer (TTT) programs, and ensure 100% adherence to centrally designed content.

Key Skills & Competencies

• Facilitation & Training: Strong classroom and virtual training facilitation skills.
• Communication: Excellent verbal and written communication along with interpersonal skills.
• Coaching Mindset: Ability to mentor, guide, and give constructive feedback to frontline staff.
• Domain Knowledge: Basic understanding of Customer Service, CCnR, and Technical Helpdesk operations.
• Technical Skills: Proficiency in Google Sheets and Google Slides / PPT for reporting and presentation creation.
• Process Discipline: Strong focus on compliance, documentation, and operational standards.