Walk-in || Sales Executive/ Senior Sales Executive-Lenskart

Sales Associate Roles & Responsibilities

1. Customer Handling
• Greet and welcome customers.
• Understand customer requirements and eyewear needs.
• Guide customers for eye check-ups.
• Provide a positive customer experience.
2. Product Recommendation
• Help customers select suitable frames, lenses, sunglasses, and accessories.
• Explain product features, lens options, pricing, and offers.
• Understand customer preferences and recommend suitable products.
3. Sales & Target Achievement
• Achieve individual and store sales targets.
• Drive eye-test conversion and sales conversion.
• Promote relevant products and offers.
• Support overall store revenue.
4. Billing & POS
• Handle billing and POS transactions accurately.
• Generate invoices and collect payments.
• Ensure accurate order details during billing.
5. Order & After-Sales Support
• Coordinate with customers for product pickup.
• Verify the product/lens details before handing over.
• Handle customer queries, returns, and basic complaints.
• Coordinate with the store team for smooth order processing.
6. Store Operations
• Maintain store cleanliness and hygiene.
• Keep frames and displays properly arranged.
• Support stock-taking and inventory management.
• Ensure store equipment and products are properly maintained and secured.
7. SOP Compliance
• Follow company and store SOPs.
• Maintain proper sales and customer records.
• Follow daily store processes and operational guidelines.

Key Skills

• Good communication
• Customer handling
• Sales & upselling
• Active listening
• Basic computer/POS knowledge
• Teamwork
• Problem-solving
• Target-oriented approach
• Willingness to work in retail/rotational shifts