Walk-in || Sales Executive / Relationship Manager

Job Description (Kothari Autowheels Pvt. Ltd.) -

Relationship Manager -

Position: Relationship Manager Department: Sales / Customer Relationship Management Industry: Automobile / Passenger Vehicles Reporting To: Sales Manager / CRM Manager Experience: 14 years in Automobile Sales

Qualification: Diploma / Degree in Automobile, Mechanical, Business Administration, Marketing or equivalent relevant experience

Location: [WAGHOLI / CHANDAN NAGAR / HADAPSAR / BHOSARI / NARAYANGAON/VIMAN NAGAR/SAKORE NAGAR]

Role Purpose -

To build strong customer relationships, generate and convert sales leads, ensure a smooth buying experience, and maximize Customer Satisfaction, Sales Revenue and Customer Retention.

Key Responsibilities -

• Handle showroom, digital, telephone and referral enquiries.
• Understand customer needs, budget and vehicle preferences.
• Explain vehicle features, variants, pricing, finance, insurance and accessories.
• Conduct vehicle demonstrations and arrange test drives.
• Generate leads and ensure timely follow-up and conversion.
• Prepare quotations and handle customer negotiations professionally.
• Coordinate with Finance, Insurance, Accessories, RTO and Delivery teams.
• Maintain accurate customer, lead and booking records in CRM/DMS.
• Track bookings, vehicle allotment, finance and delivery status.
• Ensure smooth vehicle delivery and explain key vehicle features.
• Promote accessories, extended warranty, service packages and other value-added products.
• Conduct PSF, handle customer complaints and generate referrals/repeat business.
• Achieve assigned monthly sales and revenue targets.
• Follow OEM/dealership processes, documentation and compliance requirements.

Required Competencies -

• Excellent customer handling and communication skills

• Good knowledge of passenger vehicles and automobile sales

• Lead generation, follow-up and conversion skills

• Product presentation, negotiation and objection handling

• Basic knowledge of vehicle finance and insurance

• Customer complaint handling and problem-solving ability

• Target-oriented approach and good coordination skills

• CRM/DMS and basic computer proficiency

• Ability to work under pressure and meet targets

• Valid 4-wheeler Driving License mandatory & OWN 2 WHEELER MANDATORY

Ideal Candidate -

A customer-focused, confident and target-oriented automobile sales professional who can understand customer needs, convert leads into sales and build long-term customer relationships.