Walk-in || Sales Coordinator

Job description

A Sales Coordinator is responsible for maintaining and strengthening a company's relationship with its international customers. This role involves interacting with abroad clients to ensure their satisfaction, resolving issues, and supporting sales and service efforts.

Key Responsibilities

• Respond to international customers inquiries via Phone, Email, Whatsapp.
• Build and maintain strong relationships with existing customers to encourage repeat business and loyalty.
• Provide accurate information on products, services, pricing, orders, and delivery timelines.
• Prepare Quotation as per customer enquiry and submit follow up till deal is won.
• Monitor customer feedback and share insights for service improvement.
• Escalate unresolved or complex issues to relevant departments and follow up until resolution.
• Collaborate with internal teams (sales, logistics, purchase support) to ensure seamless service in timely manner.
• Resolve customer issues or concerns to ensure satisfaction.
• Process orders to Purchase team to start Procurement and make sure timeline of order fulfilment is met.
• Keep detailed records of customer interactions and transactions using CRM tools.
• Prepare reports on customer feedback, issues, and satisfaction levels for management review.
• Help new customers understand products, services and ensure smooth onboarding.
•   Key Skills Required
  
• Strong communication and interpersonal skills
• Problem-solving abilities
• Patience and empathy
• Organizational and multitasking skills
• Customer-focused attitude
• Verbal/Written English is must to deal International Customers.

Educational Requirements

• Bachelors degree in Business Administration, Marketing, Communications, or related field
• Candidate from Automotive Spare Parts background will be preferred.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Candidate having Prior Experience in Export Company will be preferred.