Walk-in || Sales Coordinator

Job Summary:
A Sales Coordinator supports the sales team by managing administrative tasks, coordinating customer communications, processing orders, preparing reports, and ensuring smooth sales operations. This role acts as a link between customers, sales representatives, and internal departments to help achieve sales targets and maintain customer satisfaction.

Key Responsibilities

• Assist the sales team with daily administrative and operational tasks.
• Process customer orders, quotations, and invoices accurately.
• Maintain and update customer databases and sales records.
• Coordinate communication between customers, sales representatives, and other departments.
• Track sales performance and prepare reports for management.
• Respond to customer inquiries and resolve issues promptly.
• Schedule meetings, appointments, and sales presentations.
• Monitor inventory levels and coordinate product availability.
• Prepare sales contracts, proposals, and other documentation.
• Support marketing and promotional activities as needed.

Required Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field (preferred).
• Proven experience in sales support, customer service, or administrative roles.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Experience with CRM software (e.g., Salesforce, HubSpot) is an advantage.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Attention to detail and problem-solving skills.

Key Skills

• Customer relationship management
• Data entry and reporting
• Time management
• Communication and negotiation
• Team collaboration
• Administrative support
• Order processing
• Analytical skills

Working Conditions

• Typically office-based, with occasional remote work opportunities.
• Standard business hours, with possible overtime during peak sales periods.

Sample KPI Metrics

• Order processing accuracy
• Customer satisfaction scores
• Sales report timeliness
• Response time to customer inquiries
• Sales team support efficiency