Walk-in || Sales Coordinator

Job Description

Key Responsibilities:

Customer Coordination / Order Management

• Receive and monitor customer schedules through emails and customer portals.
• Coordinate with PPC, Production, Quality, Stores and Logistics for timely order execution and delivery.
• Track customer orders, production status, dispatches and delivery commitments.
• Communicate order status, delays and revised delivery schedules to customers.
• Manage customer portals for schedule downloads, dispatch updates and ASN creation/submission.
• Generate customer invoices in SAP and ensure accurate dispatch documentation.
• Coordinate with Accounts for payment advice, outstanding payment follow-up and recovery.
• Handle customer queries related to orders, dispatches, invoices and deliveries.
• Prepare daily/weekly reports on schedules, dispatches, pending orders and payments.
• Maintain accurate records and ensure compliance with customer-specific requirements and company procedures.
• Build and maintain professional customer relationships through timely communication and support.