Walk-in || Sales Coordinator

Are you a great communicator who enjoys helping people while driving results? We are seeking a high-energy, empathetic, and persuasive Patient Relationship Associate to join our growing healthcare team.

In this role, you will be the primary touchpoint for our patientsguiding them through their care journey, managing inquiries, scheduling appointments, and re-engaging old leads to grow our practice.

Key Responsibilities

Patient Outbound & Inbound Calling: Reach out to new inquiries and respond promptly to inbound patient calls with empathy and professionalism.

Lead Conversion & Sales: Consult with potential patients, understand their requirements, explain treatment packages, and convert both new leads and old database contacts into booked appointments.

Patient Journey Management: Guide patients through consultation scheduling, follow-ups, and post-appointment care to ensure high satisfaction and retention.

Database & Lead Management: Maintain accurate patient records, update status tags in the CRM/database, and run re-engagement campaigns for cold leads.

Appointment Operations: Manage appointment calendars efficiently to optimize daily clinic/doctor schedules.