Walk-in || Sales Consultant

Role & responsibilities

• Customer Engagement:
• Greet showroom walk-ins warmly, answer phone and online/digital inquiries promptly, and assess buyer needs, preferences, and budgets.
• Product Demonstration & Expertise:
• Maintain up-to-date, in-depth knowledge of new car models, trim levels, safety features, EV/hybrid tech, specifications, and competitor comparisons.
• Conduct engaging vehicle walkarounds and oversee safe, informative test drives.
• Sales & Negotiation:
• Present pricing structures, optional packages, accessories, extended warranties, and vehicle protection plans.
• Negotiate deals, discuss trade-in valuations, and coordinate with finance or insurance (F&I) teams to secure financing options for customers.
• Lead Management & Follow-Up:
• Log all customer interactions and update prospect data accurately in the dealership management system (DMS).
• Execute systematic follow-ups with pending leads and cultivate long-term relationships for future referrals and repeat business.
• Paperwork & Delivery:
• Complete purchase agreements, sales contracts, insurance/loan paperwork, and state-mandated registration documents accurately.
• Coordinate the final cleaning, inspection, and ceremonial delivery of the new car to the customer.