Walk-in || Sales Back Office Executive
Doshi Engineers · Pune · onsite · Posted 34d ago
₹1.0L - ₹3.0L PA2–7 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Sales Back Office Executive
- Job Description: -
- To provide effective back-office and coordination support to the Sales Team by managing customer enquiries, quotations, sales orders, order processing, documentation, dispatch coordination, MIS reporting, and regular follow-up with customers and internal departments.
- The role requires strong coordination between Sales, PPC, Production, Quality, Stores, Dispatch, Finance, and customers to ensure timely and accurate execution of customer orders.
- Key Responsibilities
- A. Customer Enquiry & Quotation Management
- Receive and record customer enquiries through email, phone and other communication channels.
- Prepare quotations based on customer requirements, specifications, quantities and pricing.
- Coordinate with the Sales Team for price and commercial approvals.
- Maintain proper records of quotations and customer enquiries.
- Follow up on pending quotations and customer feedback.
- Update enquiry and quotation status regularly.
- B. Sales Order Processing
- Receive customer Purchase Orders (POs) and verify:
- Part number / item description
- Drawing/specification
- Quantity
- Price
- Delivery schedule
- Payment terms
- Packaging requirements
- Enter and process sales orders accurately in ERP/system.
- Coordinate with PPC and Production for order planning and delivery commitments.
- Highlight discrepancies in customer PO before order processing.
- C. Order Follow-up & Coordination
- Prepare daily/weekly order status reports.
- Follow up with PPC and Production regarding order progress.
- Monitor pending and overdue orders.
- Coordinate with Quality for inspection, testing and customer-specific requirements.
- Coordinate with Stores and Dispatch for material readiness and shipment.
- Keep the Sales Team updated regarding order status and delays.
- D. Customer Communication
- Respond to customer emails professionally and promptly.
- Share order acknowledgements, delivery schedules and dispatch details.
- Coordinate with customers regarding delivery requirements and documentation.
- Maintain professional relationships with customers.
- Escalate customer complaints, urgent requirements and delivery issues to the concerned Sales Manager.
- E. Dispatch & Documentation
- Coordinate with Dispatch for timely shipment of finished fasteners.
- Prepare / coordinate required documents such as:
- Delivery Challan
- Invoice
- F. MIS & Reporting
- Prepare and maintain:
- Daily Sales Order Status
- Pending Order Report
- Customer-wise Order Status
- Dispatch Report
- Sales Achievement Report
- Enquiry & Quotation Tracker
- Order Ageing Report
- Customer-wise Sales MIS
- Monthly Sales Reports
- Pending Payment / Outstanding coordination reports, wherever required
- Required Skills
- Good communication skills written and verbal
- Good email drafting skills
- Strong follow-up and coordination skills
- Good knowledge of MS Excel
- Knowledge of ERP systems preferred
- Good data-entry accuracy
- Ability to prepare MIS reports
- Strong attention to detail
- Customer-oriented approach
- Ability to work under pressure and meet deadlines
- Good time-management and organizational skills
- Educational Qualification
- Graduate in any discipline preferred.
- Diploma / Degree in Mechanical, Production, Commerce, Business Administration or a related field will be an advantage.
- Preferred Candidate Profile
- The ideal candidate should be organized, proactive, disciplined and good at follow-ups, with the ability to manage multiple customer orders simultaneously.
- Experience in a fastener / engineering manufacturing environment and familiarity with customer drawings, specifications, ERP systems and Excel-based MIS will be preferred.
- Working Relationships
- Internal: Sales, PPC, Production, Quality, Stores, Dispatch, Finance and Management.
- External: Customers
- Perks and benefits
- Canteen and Transportation (On fixed destinations)
- Please apply on [email removed]
- Company Details: - www.doshiengineers.com
- You Can come for f2f interview from Monday to Saturday at 3-5 o'clock.
- Contact Details: - Ashwini Madam ([phone removed])
- Before coming for interview please confirm the schedule by mail
- D O S H I ENGINEERS Gat 1613 | Dehu Alandi road | Patil Nagar | Chikhali | Pune, 411062 | India
Sourced from naukri
Skills
Quote PreparationSales OperationsSales CoordinationSales AdministrationBack Office SupportOrder Processing