Walk-in || Retail Operations Asset Protection

TCS is hiring for Retail Operations roles - Facilities Maintenance and Asset Protection

Roles- Analyst, SME, Team Lead & Delivery Manager.

Experience - 3 to 15 years

Qualification- Qualification - Minimum 15 years of regular, full-time education (10 + 2 + 3)

Shift- Rotational 24/7 (Including night shift)

Job description-

Retail Ops Facilities Maintenance

Enforce Pre-Dispatch Checks: Complete digital readiness checklists before assigning work orders, verifying parts availability, scope clarity, and store access to eliminate wasted trip charges.

Coordinate Vendor Work: Dispatch work orders to pre-approved contractors using the system's Service Matrix, tracking SLA arrival times and on-site repair progress.

Track Warranties & Protect Spend: Use the Power BI Warranty Dashboard to cross-reference parts against active manufacturer coverage, blocking unnecessary out-of-pocket spending.

Reconcile Invoices: Verify completed work against original estimates and vendor contracts to auto-approve invoices within a 5% budget tolerance.

Monitor Energy Overrides: Utilize Building Management Systems (BMS) to identify stores with irregular energy spikes and coordinate remote schedule corrections before dispatching technicians.

SKILLS

Experience in Facilities Coordination, Dispatching, Work Order Management, in a multi-site retail environment.

Hands-on experience with CMMS or ticketing systems (e.g., ServiceNow, Tango).

Familiarity with facilities management concepts (HVAC, plumbing, electrical, vendor SLAs).

Experience with invoice review and basic data analysis (experience with Power BI is a plus).

Desired technology skills: HVAC, ServiceNow

Retail Ops Asset Protection

Monitor & Triage Alerts: Monitor transaction queues (Appriss) 24/7 to flag suspicious cashier patterns, refund anomalies, and potential point-of-sale fraud.

Conduct Video Investigations: Retrieve and review camera footage (Bosch/Orchid VMS) to capture key evidence, identifying the critical "5 elements" of proof for claims.

Build Court-Ready Cases: Compile detailed transaction logs, investigator notes, and video evidence into standardized "Case Binders" in ThinkLP for divisional managers.

Assess Alarm Signals: Process incoming store security and fire signals, initiating rapid, compliant emergency dispatches under UL 827 guidelines.

Manage Access Permissions: Process user PIN/passcode requests and system programming updates for store-level alarm panels securely.

SKILLS

Experience with Loss Prevention or Asset Protection in a retail or corporate environment.

Proficiency in analyzing data to identify anomalies (experience with tools like Appriss is a plus).

Familiarity with case management systems (e.g., ThinkLP) and video management software (e.g., Bosch, Orchid VMS).

Strong analytical, problem-solving, and report-writing skills.

Desired technology skills: Appriss, Bosch, Orchid VMS,ThinkLP