Walk-in || Retail Operations Asset Protection

TCS Walk in interview for Retail Operations Asset Protection

Roles- Analyst, SME, Team Lead & Delivery Manager.

Industry - Retail

Experience - 3- 15 Years

Qualification - Minimum 15 years of regular, full-time education (10 + 2 + 3)

Shift- Rotational 24/7(including night shift)

Job Description for Analyst

Support Asset Protection operations by monitoring alarms, handling incident response activities, conducting fraud investigations, managing video evidence requests, and ensuring compliance with operational and regulatory requirements.

Key Responsibilities

• Monitor and respond to intrusion, life safety, environmental, and system health alarms.
• Coordinate emergency dispatch activities with law enforcement, fire departments, and emergency responders.
• Perform alarm troubleshooting, user management, and system administration activities.
• Manage service tickets, alarm audits, and technical support activities.
• Investigate exception-based alerts, suspicious transactions, and fraud-related activities using approved platforms.
• Review transaction data, surveillance footage, and incident reports to support investigations.
• Create and maintain investigation case files and supporting documentation.
• Retrieve, review, package, and archive video evidence supporting claims and legal requests.
• Maintain chain-of-custody records and evidence management standards.
• Produce operational reports while ensuring SLA and compliance adherence.

Job Description for DM-

Lead end-to-end Asset Protection Services, overseeing Alarm Monitoring, Emergency Response, Fraud Investigations, Exception-Based Analytics, Video Evidence Management, Claims Support, and Compliance Governance. Drive operational excellence, transformation, and business value realization.

Key Responsibilities

• Define operational strategy, governance frameworks, and service performance standards.
• Manage executive stakeholder relationships and client governance.
• Ensure compliance with UL Certification, audit requirements, data privacy regulations, and business continuity standards.
• Drive transformation initiatives through automation, advanced analytics, AI-enabled investigations, and digital modernization.
• Govern key operational metrics including alarm response times, false dispatch reductions, case closure performance, video retrieval SLAs, and investigation outcomes.
• Lead risk management, compliance reviews, regulatory audits, and business continuity planning.
• Manage resource strategy, workforce planning, financial performance, and operational budgets.
• Sponsor continuous improvement programs focused on productivity, risk reduction, and customer experience.
• Develop leadership pipelines, succession plans, and organizational capabilities.