Walk-in || Restaurant Team Member
Hotel Saravana Bhavan · Chennai · onsite · Posted 26d ago
About a minute. You'll make an account on the way through.
About this role
JOB DESCRIPTION:
Position Title: Team Member (Service / Kitchen / Parcel Crew)
Department: Operations (Front of House / Back of House)
Reports To: Shift In charge / Restaurant Captain / Shift Supervisor
Employment Type: Full-Time / Part-Time (Rotational Shifts)
Job Purpose
The Team Member plays a vital role in delivering an exceptional dining experience by maintaining fast, friendly, and efficient service. Depending on the assigned role (Service, Kitchen Prep, or Counter/Parcel), the Team Member ensures authentic food presentation, cleanliness, prompt order delivery, and high customer satisfaction during peak dining hours.
Key Duties & Responsibilities
1. Front of House & Customer Service (Service Crew)
* Welcome guests warmly as they enter, guide them to available tables, and present menus.
* Take orders accurately and suggest popular South Indian specialties (e.g., Ghee Roast, Filter Coffee, Combo Meals, Idli/Vada platters).
* Serve food and beverages promptly while ensuring correct order presentation and temperature.
* Clear tables quickly after guests finish, clean and sanitize table surfaces, and reset them for the next guests to maintain high table turnover.
* Handle customer queries or requests politely and escalate any complaints to the Shift Incharge immediately.
2. Back of House & Food Preparation (Kitchen Crew)
* Assist cooks and kitchen masters with daily cutting vegetables, preparing batter containers, filling chutney/sambar bowls.
* Portion and plate side dishes, chutneys, sambar, and traditional accompaniments accurately following brand standards.
* Maintain strict cleanliness across kitchen counters, food preparation areas, and cooking equipment.
* Support dishwashing operations, ensuring clean plates, cutlery, brassware, and cooking utensils are stocked continuously.
3. Counter, Takeaway & Delivery Operations (Parcel Crew)
* Package dine-in leftovers or takeaway orders securely in leak-proof containers.
* Double-check parcel contents against receipts to ensure no items (sambar, chutneys, podi, cutlery) are missed.
* Hand over delivery orders to aggregators (Swiggy, Zomato, etc.) or takeaway customers efficiently.
* Maintain clean, organized counter and display areas.
4. Safety, Hygiene & Store Standards
* Maintain high standards of personal hygiene, including wearing clean uniforms, aprons, hairnets, and non-slip shoes.
* Follow FSSAI food safety Guidelines, including proper handwashing and sanitization protocols.
* Assist in daily opening and closing cleaning duties (sweeping, mopping floor areas, cleaning dining stations).
Qualifications & Skills
Education: Secondary school education (10th/12th grade), Diploma/Graduate.
Experience: Freshers are welcome. 6 months to 1 year of experience in a fast-paced restaurant, QSR, or South Indian eatery is preferred.
Key Skills:
* Basic verbal communication skills in local languages (Tamil, Telugu, Kannada, Malayalam, or Hindi depending on location).
* High energy, active team player, and willing to work on feet for long hours.
* Basic arithmetic skills for order taking and handling billing queries.
* Ability to multitask in a fast-paced, high-volume environment.
Working Conditions
* Physical stamina to stand, walk, and carry trays continuously throughout the shift.
* Flexibility to work in rotational shifts including early morning breakfast shifts, late evenings, weekends, and festival holidays.
Contact Details
[email removed]
[phone removed] / [phone removed]
Pay: 15,000.00 - 18,000.00 per month
Benefits:
- Flexible schedule
- Food provided
- Provident Fund
Work Location: In person
Sourced from naukri