Walk-in || Resolution Coordinator

Job Description
You make sound judgments and promote candidates' focused environments. You
optimize execution and results. You inspire commitment through communication and
influence. You demonstrate adaptability while thinking and acting strategically. You
build and sustain internal and external relationships.
About Team
The Walmart Contact Center specializes in providing best-in-class service to
customers, stores, and associates via phone, chat, email. We are a metrics driven
center dedicated to driving results where our associates thrive in this high-volume
environment that handles over 10 million contacts per year.
We Invest in You! At Walmart, we focus on the growth and development of our
associates! We are a highly engaged team that prides itself on exceeding customer
expectations, building relationships, career progression and providing individual and
team recognition.
We are looking for career minded, customer centric individuals who are
experienced in providing best-in-class customer service.
What you'll do
As a Customer Care Senior Resolution Coordinator, you will take a high volume
of incoming calls, chats, and emails from customers, stores, and associates while
navigating multiple systems to aid in answering questions and resolving issues.
All Customer Care Coordinators must have the ability to communicate
professionally in a conversational manner while utilizing all available resources
to ensure customer satisfaction.
¢ To exceed our customers needs, our associates must be punctual, reliable,
problem solvers, act with integrity and be dedicated to making a difference.
What you'll bring
¢ 0-1 years of relevant Customer Service experience
¢ Excellent written and verbal communication skills

¢ Able to interact professionally with customers.
¢ Ability to manage multiple tasks simultaneously.
¢ Customer focused mindset with a high level of urgency; role model for
delivering Extraordinary Customer Care
¢ In this role, you may be asked to switch between any support channel of
phone, chat, and Email based on the business requirements.
¢ Review, analyze, and process critical customer queries with accuracy to
provide customer satisfaction.
¢ Adhere to quality, compliance guidelines and SLAs
¢ Proficient with Microsoft Office programs (Outlook, Word)
¢ Successful completion of mandatory training
¢ Should be flexible work in a 24/7 work environment with rotating weekly time off.
¢ Should be able to work in permanent night shifts or any assigned shifts on
a rotational basis.
¢ Any graduation
About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for
hundreds of millions of people. Thats what we do at Walmart Global Tech. Were a team
of software engineers, data scientists, cybersecurity expert's and service professionals
within the worlds leading retailer who make an epic impact and are at the forefront of
the next retail disruption. People are why we innovate, and people power our
innovations. We are people-led and tech-empowered. We train our team in the skillsets
of the future and bring in experts like you to help us grow. We have roles for those
chasing their first opportunity as well as those looking for the opportunity that will define
their career. Here, you can kickstart a great career in tech, gain new skills and
experience for virtually every industry, or leverage your expertise to innovate at scale,
impact millions and reimagine the future of retail.

Walmarts culture sets us apart, and we know being together helps us innovate, learn
and grow great careers. This role is based in our [Bangalore] office for daily work, with
the flexibility for associates to manage their personal lives.
Benefits
Beyond our great compensation package, you can receive incentive awards for
your performance. Other great perks include a host of best-in-class benefits
maternity and parental leave, PTO, health benefits, and much more.
Belonging
We aim to create a culture where every associate feels valued for who they
are, rooted in respect for the individual. Our goal is to foster a sense of
belonging, to create opportunities for all our associates, customers and
suppliers, and to be a Walmart for everyone.
At Walmart, our vision is "everyone included." By fostering a workplace culture
where everyone isand feelsincluded, everyone wins. Our associates and
customers reflect the makeup of all 19 countries where we operate. By making
Walmart a welcoming place where all people feel like they belong, were able to
engage associates, strengthen our business, improve our ability to serve
customers, and support the communities where we operate.
Equal Opportunity Employer
Walmart, Inc., is an Equal Opportunities Employer By Choice. We believe we
are best equipped to help our associates, customers and the communities we
serve live better when we really know them. That means understanding,
respecting and valuing unique styles, experiences, identities, ideas and opinions
while being inclusive of all people.