Walk-in || Reservation Executive

Job Description: Revenue Manager

Department: Revenue Management
Industry: Travel & Hospitality
Location: Port Blair / Havelock Island, Andaman & Nicobar Islands
Reporting To: Managing Director / Senior Management

1. Job Purpose

To maximize revenue, profitability, room occupancy, and overall business performance through effective pricing strategies, demand forecasting, inventory management, and revenue optimization across hotel rooms, travel packages, and other hospitality services.

2. Key Responsibilities

A. Revenue & Pricing Management

• Develop and implement pricing strategies to maximize revenue and profitability.
• Monitor room rates, occupancy, Average Daily Rate (ADR), Revenue Per Available Room (RevPAR), and booking pace.
• Implement dynamic pricing based on demand, seasonality, market trends, and competitor rates.
• Manage pricing for peak season, off-season, holidays, and special events.
• Identify opportunities to increase revenue from rooms, packages, activities, and other services.

B. Demand Forecasting & Business Planning

• Prepare daily, weekly, and monthly revenue forecasts.
• Analyze historical booking data, current reservations, cancellations, and future demand.
• Develop strategies to improve occupancy during low-demand periods.
• Set revenue targets and monitor actual performance against budgets.
• Prepare monthly revenue reports and performance analysis for management.

C. Online Travel Agency (OTA) & Distribution Management

• Manage pricing and inventory across OTAs, direct booking channels, and other distribution platforms.
• Optimize room availability, rate plans, promotions, and package offerings.
• Monitor channel-wise revenue, commissions, conversion rates, and booking trends.
• Increase direct bookings and reduce unnecessary dependence on high-commission channels.
• Coordinate with reservations and sales teams to maintain rate parity and inventory accuracy.

D. Market & Competitor Analysis

• Monitor competitor pricing, occupancy trends, promotions, and market positioning.
• Identify new revenue opportunities and changing customer preferences.
• Recommend strategies to improve the property's competitive position.
• Evaluate the performance of corporate, travel-agent, group, and leisure business segments.

E. Team Coordination

• Work closely with reservations, sales, marketing, front office, and finance teams.
• Ensure revenue strategies are communicated and implemented effectively.
• Guide the reservations team on upselling, rate recommendations, and inventory controls.
• Coordinate promotional campaigns and special offers with the marketing team.

F. Reporting & Performance Monitoring

• Prepare revenue dashboards and management reports.
• Track key performance indicators, including:
  
• Occupancy Percentage
• Average Daily Rate (ADR)
• Revenue Per Available Room (RevPAR)
• Total Revenue and Revenue Growth
• Booking Pickup and Cancellation Rates
• Channel-wise Revenue and Commission Costs
• Forecast Accuracy and Profitability
• Recommend corrective actions based on performance analysis.

3. Required Qualifications & Experience

• Bachelor's degree in Hospitality Management, Business Administration, Finance, or a related field.
• 35 years of experience in hotel revenue management or a similar role.
• Strong knowledge of hotel pricing, forecasting, OTA management, and distribution channels.
• Experience with hotel PMS, channel managers, revenue management systems, and Excel.
• Strong analytical, commercial, and problem-solving skills.
• Ability to work with sales, reservations, and operations teams.

4. Key Performance Indicators (KPIs)

• Achievement of monthly and annual revenue targets.
• Improvement in ADR, RevPAR, and occupancy.
• Growth in direct booking revenue.
• Improved profitability and reduced distribution costs.
• Accuracy of revenue forecasts.
• Effective management of inventory and pricing.
• Revenue growth during the off-season.
• Timely and accurate reporting.

5. Personal Attributes

• Commercially driven and result-oriented.
• Strong analytical and decision-making abilities.
• Proactive in identifying revenue opportunities.
• Detail-oriented with excellent communication skills.
• Able to work independently and coordinate across departments.

Expected Outcome: To maximize sustainable revenue and profitability through data-driven decisions, effective pricing, improved distribution, and strong coordination across the business.