Walk-in || Relocation Consultant

JOB DESCRIPTION

Client communication

• Reply to clients queries via email /phone in a timely and orderly fashion.
• Ensure compliance & regulations of policies with all RMC/ Clients companies
• Coordinating with various departments & external vendors.
• Prepare itineraries with vendors.
• Make appointments with various schools, hospitals, clubs, etc for the clients.
• Monitor, track and report the entire program until closure.
• Timely follow-up with the clients/vendors on emails/calls
• Prepare daily and weekly reports.
• Maintain internal MIS and Trackers

Conduct Programs

• Conduct Mobility Operations
• Execute delivery of all relocation services, including; relocation policy counseling, Move management – City orientation, home search, School search assistance, temporary accommodation, immigration & household goods transportation.
• Responsible for delivery of services in accordance with IOS service policy. Identify and implement process and suggest improvements related to relocation service delivery
• Ensure compliance & regulations of policies and processes of all RMC/ Clients companies.
• Act as a point of escalation and resolution of issues that arise on a case by case basis
• Serve as a single point of accountability for the day to day operations - coordinating with the IOS team and ensuring client satisfaction.
• Achieve operational targets
• Optimize costs and contribute in driving revenue

MIS & Documentation

• Follow up and ensure updation of Relotracker
• Collation of weekly reports
• Follow up for case closures and maintaining the weekly /monthly MIS for the same.
• Preparation of client related reports
• Maintain the database of appreciation and escalations
• Document weekly reviews

Inter- Department Coordination

• Interact with Finance and seek updates on the invoices for closed cases
• Interact with relevant aligned services (P & M, Car rental. Immigration or Temp accommodation) as per requirement