Walk-in || Rcu Officer

Role & responsibilities

We are looking for a proactive and responsible Risk Control Unit Executive to manage staff and dealer queries, coordinate with internal teams, support loan-process activities, conduct field surveys, and ensure smooth resolution of operational and process-related issues.

The role involves regular coordination with Product, Sales, Technology, Operations, Field Staff, Dealers, and other internal teams to identify issues, follow up on pending cases, and ensure timely resolution.

Key Responsibilities1. Staff Issue Resolution & CoordinationMonitor and resolve issues raised by field staff through the company portal.

Understand staff concerns and coordinate with the relevant internal teams for resolution.

Follow up with Product, Sales, Tech, Operations, and other departments until issues are resolved.

Maintain proper records of reported issues, actions taken, and resolutions.

Ensure that staff receive timely support so that loan-processing activities are not affected.

2. Field Survey & Loan Product SupportConduct field visits and surveys at various locations as required.

Carry out surveys related to loan products, dealers, customers, and field operations.

Collect and report field-level information to the concerned management/team.

Identify process gaps, operational challenges, and potential risk areas during field visits.

Coordinate with relevant teams to address issues identified during surveys.

3. Field Staff CoordinationRegularly communicate with field staff to understand their operational challenges.

Ensure that field staff do not face difficulties during the loan process.

Provide guidance and support regarding loan-process-related queries.

Escalate unresolved or critical issues to the appropriate department.

Maintain regular follow-up until the issue is successfully closed.

4. Dealer Onboarding & Document VerificationCheck and verify dealer documents required for onboarding.

Ensure that the required documents are complete and meet company requirements.

Identify missing, incorrect, or inconsistent documentation and coordinate for corrections.

Coordinate with internal teams for timely completion of the dealer onboarding process.

5. Dealer Support & Issue ResolutionCommunicate with dealers to understand their concerns and operational issues.

Resolve dealer queries related to the loan process, onboarding, documentation, and system/process-related matters.

Coordinate with Sales, Product, Tech, Operations, and other relevant teams to resolve dealer issues.

Follow up on open issues and ensure that no major dealer concern remains unresolved.

Maintain good working relationships with dealers and internal stakeholders.

6. Cross-Functional CoordinationAct as a coordination point between field staff/dealers and internal departments.

Identify which team is responsible for resolving a particular issue and coordinate accordingly.

Track issues from reporting to final resolution.

Ensure timely communication and follow-up across departments.

Escalate long-pending or critical issues to the appropriate management level.

7. Risk & Process ControlIdentify potential operational and process risks during field visits and daily activities.

Ensure adherence to company policies and loan-process guidelines.

Highlight unusual cases, documentation gaps, or process deviations to the concerned team.

Support management in improving processes and reducing recurring issues.

Maintain proper records and reports related to field surveys, dealer onboarding, and issue resolution.