Walk-in || Quality Assurance Manager

JOB DESCRIPTION QUALITY ASSURANCE MANAGER

Department: Quality Assurance
Position: Quality Assurance Manager
Reporting To: Head – Quality / Management
Location: Greater Noida, Surajpur

1. JOB PURPOSE

To manage and control all Quality Assurance activities and ensure compliance with IATF 16949, ISO 14001:2015, customer-specific requirements and company procedures. The role is responsible for customer complaint resolution, audits, CAPA, quality documentation, customer submissions, risk management and continual improvement.

2. KEY ROLES & RESPONSIBILITIES

A. Quality Assurance & Quality System

• Manage all Quality Assurance activities and ensure effective implementation of the Quality Management System.
• Ensure compliance with IATF 16949 and ISO 14001:2015 requirements.
• Review and control company procedures, quality documents and records.
• Monitor Quality Objectives and support Management Review Meeting (MRM) activities.
• Ensure proper document revision and record control.

B. Customer Complaint & Customer Audit

• Handle customer complaints from receipt to final closure.
• Conduct root cause analysis and coordinate CAPA/8D implementation.
• Ensure timely and effective closure of customer complaints and audit NCs.
• Coordinate customer audits and maintain all required records.
• Monitor customer satisfaction plans, feedback and improvement actions.
• Ensure timely submission of customer declarations and other customer requirements.

C. Audit Management

• Prepare and maintain the Internal Audit Plan and records.
• Coordinate internal system audits as per the approved plan.
• Conduct/coordinate Process & Product Audits as per plan.
• Monitor audit findings, corrective actions and effectiveness.
• Support customer, certification and external audits.

D. Quality Documentation & Change Control

• Review and maintain the Master List of:
• PFD – Process Flow Diagram
• FMEA – Failure Mode & Effects Analysis
• CP – Control Plan
• Ensure proper revision numbers and document control.
• Maintain and monitor ECN (Engineering Change Notice) records.
• Ensure changes are reviewed, approved, documented and communicated to concerned departments.

E. Abnormality & CAPA Management

• Handle quality abnormalities and ensure timely investigation.
• Identify root causes and implement corrective/preventive actions.
• Monitor CAPA implementation and effectiveness.
• Take preventive measures to avoid recurrence of quality issues.
• Maintain appropriate abnormality and CAPA records.

F. Risk, Opportunity & Contingency Management

• Identify internal and external issues, risks and opportunities.
• Coordinate actions to minimize risks and improve quality performance.
• Maintain and periodically review the Contingency Plan.
• Ensure appropriate actions are defined for situations that may affect product quality or customer requirements.

G. IMDS & Customer Portal Activities

• Coordinate and complete IMDS submissions as per customer requirements.
• Manage quality-related customer portal activities.
• Ensure timely uploading/submission of required documents and information.
• Maintain records of all customer portal submissions and declarations.

H. SPC, MSA & Calibration

• Ensure SPC (Statistical Process Control) activities are completed as per plan.
• Ensure MSA (Measurement System Analysis) activities are completed as per schedule.
• Prepare and monitor the Measuring Instrument Calibration Plan.
• Ensure timely calibration of measuring instruments and proper maintenance of calibration records.

3. KEY DELIVERABLES

The Quality Assurance Manager shall be responsible for:

• Maintaining effective Quality Assurance systems and processes.
• Ensuring compliance with IATF 16949 and ISO 14001:2015.
• Timely closure of customer complaints, audit NCs and CAPA.
• Achieving defined Quality Objectives.
• Ensuring customer satisfaction and timely customer submissions.
• Completing internal, process, product and customer audits as per plan.
• Maintaining updated PFD, FMEA and Control Plan with proper revision control.
• Maintaining ECN, audit, CAPA and quality-related records.
• Completing IMDS, customer portal and declaration submissions within timelines.
• Ensuring SPC, MSA and calibration activities are completed as per plan.
• Monitoring risks, opportunities and contingency plans.
• Driving continual improvement and prevention of recurring quality issues.

4. KEY PERFORMANCE INDICATORS (KPIs)

• Customer complaint closure within defined TAT.
• Customer audit NC closure within agreed timelines.
• CAPA effectiveness and reduction in recurring issues.
• Internal audit completion and NC closure.
• Process and product audit compliance.
• IATF 16949 / ISO 14001:2015 compliance.
• Timely completion of IMDS and customer portal submissions.
• SPC and MSA compliance as per plan.
• Calibration compliance as per schedule.
• Customer satisfaction performance.
• Achievement of Quality Objectives.

5. QUALIFICATION

• B.E./B.Tech/Diploma in Mechanical, Production, Automobile, Industrial Engineering or relevant discipline.
• Knowledge/certification in IATF 16949 preferred.
• Knowledge of Quality Core Tools such as APQP, PPAP, FMEA, MSA, SPC and Control Plan preferred.

6. EXPERIENCE

• Relevant experience in Quality Assurance / Quality Management in a manufacturing environment.
• Hands-on experience in customer complaints, CAPA, customer audits and internal audits.
• Experience in IATF 16949 documentation and implementation.
• Experience in PFD, FMEA, Control Plan, SPC, MSA and calibration activities.
• Experience in customer portal, IMDS and customer-specific submissions will be preferred.