Walk-in || Process Specialist

Greetings from Infosys BPM Ltd.,

Walk-in Drive for Fraud - Disputes, Chargeback, Claims in Bangalore. Please walk-in for the interview on 25th Sept. 2026 in Bangalore.

Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application.

Please mention Candidate ID on top of the Resume ***

https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-EXTERNAL-252819

Interview details:

Interview Date: 25th Sept. 2026

Interview Time: 10.00 AM to 12:30 PM IST

Interview Venue:

Infosys Limited, No. 40/P-41/P, Building #: 68, Gate #: 1 electronic City phase 2, Industrial Area, Konappana Agrahara, Bangalore 560100.

Landmark : In Between Sunik Industries and Tejas Networks.

Please find below Job Description for your reference:

Job Location: Bangalore

Qualification: Any Graduates - Full time Graduates

Experience: 1-4 Years

Notice Period: Immediate to 30days

Shift Timings: Flexible for shifts.

Job Level: 2A & 3A

Designation: Senior Process Executive & Process Specialist

Note: Candidates who are available in Bangalore only preferred for walk-In.

Key Responsibilities:

• Work assigned dispute cases from intake to outcome within the turnaround time set for the queue.
• Review transaction detail, account activity, and any documents the customer has provided against the checklist for that claim type.
• Confirm the claim type third-party fraud, first-party (customer-involved) fraud, unauthorized use, or merchant dispute using the indicators set out in procedure and the wider evidence on the file.
• Apply the eligibility criteria and network timelines to reach the outcome: accept, reject, submit, or escalate.
• Request further information from the customer where it is needed to close a gap in the evidence, and be specific about what is being asked for and why.

Required:

• Demonstrated sound judgement under incomplete information: able to explain how a conclusion was reached, not only what it was, and to hold a position under challenge or change it when the evidence changes. Assessed at interview through a case exercise.
• Deductive reasoning able to work from the available facts to a supportable conclusion, and to identify what additional fact would change the answer.
• Constructive scepticism: takes the customer's account seriously without taking it at face value, and stays even-handed in both directions.
• Accuracy and consistency at volume, with experience working to a daily target or service level.
• Written English strong enough to document a decision and its reasoning clearly, and to send a customer-facing response.
• Comfortable working across two or three systems at once, and able to pick up new tools quickly.
• Available for rotating shifts across weekdays and weekends.

Preferred:

• Prior card disputes, chargeback, or transactional fraud experience.
• Background in a bank, card issuer, or payments back office.
• Exposure to a card network dispute platform such as Mastercom.
• Experience in a role where decisions were reviewed, challenged, or audited after the fact.

Documents to Carry:

• Carry a printout your updated resume.
• Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
• All original education documents needs to be available for verification.(10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)

Pointers to note:

• Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
• Original Government ID card is must for Security Clearance

Thanks & Regards,

Infosys Recruitment Team.