Walk-in || Process Executive

Role & responsibilities :

• Ensure accurate analysis of fraud claims and make sound decisions to approve or decline the same through systematic analysis
• Identify and investigate unauthorized/suspicious fraud claims and high-risk transactions within customer and merchant accounts
• Review fraud disputes through customer/merchant contact, request additional documentation and execute chargebacks
• Ensure each dispute request is handled in a timely & accurate manner • Making a proactive attempt to identify fraudulent charges via inbound and outbound calls
• Continue to monitor current trends in fraud landscape, suggest preventive & corrective measures
• Respond to all customer queries in a timely and comprehensive manner to ensure customer satisfaction
• Analytical mindset with attention to detail, high degree of accuracy & ability to multitask effectively

Preferred candidate profile :

• Preferred Experience 1-3 year
• Strong computer skills required
• Detail-oriented and results-driven
• Ability to analyze information, think through difficult problems
• Proficiency in MS Office and Google Docs preferred
• Experience in disputes or in the payments industry preferred
• Flexible to work in 24*7 shift timings