Walk-in || Process Associate - Technical support

Responsibilities

• Ensure 100% uptime with all existing tools and recommend improvements and enhancements
• Create key stroke level process flows and process documentation independently
• Collaborate with clients via calibration/quality calls and share necessary process related updates
• Recommend transformation and enhancements in existing processes
• Collaborate with SMEs Project Managers during critical situations and ensure recovery
• Identify new opportunities within the current project and highlight them in Leads generation process
• Support SMEs and PMs in change management implementation.

Qualifications

• Bachelor's degree in any field
• MSc/BE/Masters with specialization in IT/Computer Science (desired)
• 0-2 years of work experience
• Experience working in multi-channel delivery projects
• Basic level skills in Microsoft office and Telecom
• Basic level skills in tools and techniques, domain knowledge, process orientation, quality orientation, project management, change management, and omni channel service skills.

Candidate Profile:
Education: Graduate (2022+ pass-outs only; no active backlogs).
Applicants are required to have a full 15-year educational background, specifically following the 10+2+3 format. This includes successful completion of Secondary, Higher Secondary, and a 3-year Bachelor''s degree.