Walk-in || Process Associate - Non Voice

Job Description

We are looking for a detail-oriented and customer-focused Non-Voice Process Executive to handle customer queries through email, chat, and back-office operations. The candidate should possess good written communication skills, typing speed, and the ability to resolve customer concerns efficiently while maintaining quality standards.

Key Responsibilities

• Respond to customer inquiries via email and chat.
• Process customer requests, complaints, and service-related issues.
• Maintain accurate records of customer interactions.
• Ensure adherence to company policies and quality standards.
• Perform data entry and backend operational tasks.
• Meet daily productivity and quality targets.
• Coordinate with internal teams for issue resolution.
• Handle customer information with confidentiality and accuracy.

Required Skills

• Good written English communication skills.
• Basic computer knowledge (MS Office, email handling).
• Typing speed of at least 25-30 WPM.
• Strong attention to detail and accuracy.
• Problem-solving and analytical skills.
• Ability to work in rotational shifts.

Qualifications

• Any Graduate / Undergraduate.
• Freshers are welcome to apply.
• Previous experience in customer service, back-office, or non-voice process is an added advantage.