Walk-in || PNO / RBI Escalation Desk Executive - Banking

Hiring: PNO / RBI Escalation Desk Executive

Experience: 12 Years | Salary: 35,00050,000 CTC
Shift: Day / Rotational | Week Off: 1 Rotational
Communication: Versant V5 Required
Education: Graduate Mandatory
CIBIL: 650+ Mandatory
Age: Up to 35 Years

Job Summary

We are hiring experienced PNO / RBI Escalation Desk Executives with 1224 months of banking experience to handle high-priority customer complaints and escalations received through Principal Nodal Officer (PNO), MD/Senior Management, and RBI channels.

The ideal candidate should have strong banking knowledge, excellent communication skills, analytical ability, and experience in handling escalated customer complaints within defined TAT and quality standards.

Key Responsibilities

• Handle customer complaints and escalations received through PNO, MD/Senior Management and RBI channels.
• Investigate customer complaints by reviewing case details, transactions and relevant records.
• Coordinate with internal teams such as Operations, Liabilities, Assets, Credit Cards, Branch Banking and Compliance for resolution.
• Ensure complaints are resolved within defined TAT and quality standards.
• Prepare clear and professional responses for RBI, PNO and senior management escalations.
• Ensure compliance with RBI guidelines, banking policies and internal escalation processes.
• Track pending cases and follow up with stakeholders for timely closure.
• Maintain accurate records and documentation of complaints and resolutions.
• Identify recurring issues and support improvements in customer service and complaint resolution.
• Maintain high standards of customer satisfaction, quality and regulatory compliance.

Eligibility & Requirements

1224 months of banking experience mandatory
Experience in PNO Desk / RBI Escalation / MD Escalation preferred
Banking experience in Liabilities, Assets or Credit Cards is an advantage
Graduate Mandatory
Excellent English verbal and written communication
Strong analytical and problem-solving skills
Good understanding of banking operations and customer complaint handling
Versant V5 / equivalent communication proficiency required
CIBIL Score: 650+ mandatory
Age: Up to 35 years

Key Skills

PNO Desk | RBI Escalation | RBI Complaints | MD Escalation | Banking Escalations | Customer Complaints | Complaint Management | Banking Operations | Customer Service | Regulatory Compliance | TAT Management | Escalation Management | Liabilities | Assets | Credit Cards | Problem Solving | Analytical Skills

Salary & Benefits

CTC: 35,000 50,000 per month

Salary will be decided based on last drawn salary, relevant banking experience and interview performance.

Work Details

Job Type: Full-Time
Shift: Day / Rotational Shifts
Weekly Off: 1 Rotational Off
Experience: 1224 Months
Education: Graduation Mandatory

Who Should Apply?

This opportunity is ideal for candidates currently working or previously working in:

• PNO / Principal Nodal Officer Desk
• RBI Complaint / Escalation Desk
• MD Escalation Desk
• Banking Customer Escalation
• Complaint Management / Grievance Redressal
• Banking Operations with escalation handling

Candidates with direct experience handling PNO, RBI or MD escalations in the banking sector will be preferred.