Walk-in || Phone Banking Officer

Role & responsibilities

Answer inbound calls and assist customers with their

Queries/Request/Complains.

• Raise Request & Complaints on behalf of the customer in the CRM tool.
• Generate leads and educate customers about new products & their benefits.
• Maintain and adhere to compliance guidelines
• Capture problem indicators, highlight and suggest improvement
• Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
• Maintain adequate knowledge levels on products, processes and systems used
• Ensure sales target are met
• Skills Required:
• Excellent verbal communication skills
• Ability to comprehend, capture as well as interpret basic customer information
• Strong customer service focus
• Knowledge of Banking / Credit cards preferred

Language : Hindi (compulsory)& English

Work Timings : Open to work in shifts male 24*7 / rotational offs (For Female shift window will be 6:30 am to 8:30 pm).
Candidates need to be proficient in language capabilities and need to clear the written aptitude exam scoring 40 out of 50. Education: Graduates (Any stream).