Walk-in || Phlebotomist

Role & responsibilities

1. Patient Care & Registration

• Welcome patients professionally and verify their identity before sample collection.
• Guide patients regarding test requirements, fasting instructions, and sample collection procedures.
• Ensure patient comfort, privacy, and confidentiality throughout the visit.
• Address patient queries courteously and escalate concerns when required.

2. Blood & Sample Collection

• Perform venipuncture, capillary puncture, and collection of other biological specimens as per SOPs.
• Collect samples from adults, children, elderly patients, and difficult veins using appropriate techniques.
• Ensure correct patient identification and sample labeling before dispatch.
• Minimize patient discomfort while maintaining high standards of safety and quality.

3. Sample Handling & Processing

• Verify test requisition forms and match them with collected samples.
• Process, centrifuge (where applicable), store, and package samples according to laboratory protocols.

4. Quality & Safety Compliance

• Follow NABL and company quality standards.
• Adhere to infection prevention, biomedical waste management.
• Report sample rejection, incidents, or non-conformities to the supervisor.

5. Customer Service

• Deliver excellent patient service and maintain professional behavior.
• Handle patient feedback and complaints promptly and courteously.
• Promote a positive patient experience aligned with Metropolis Healthcare's service standards.

Preferred candidate profile

• DMLT / BMLT / B.Sc. (Medical Laboratory Technology) or equivalent.
• Certified phlebotomy training preferred.
• Experience in a diagnostic laboratory or healthcare service centre is an added advantage.