Walk-in || Patient Relations Executive -Only Male

Yashoda Hospitals is seeking a compassionate and customer-focused Patient Relations Executive (PRE) to enhance patient satisfaction and ensure a seamless patient experience. The ideal candidate will act as a liaison between patients, attendants, and hospital departments, addressing concerns, facilitating communication, and promoting service excellence.

Key Responsibilities

• Welcome and assist patients and visitors, ensuring a positive hospital experience.
• Coordinate with various departments to facilitate smooth patient care and service delivery.
• Address patient queries, concerns, and complaints promptly and professionally.
• Conduct regular patient rounds and gather feedback regarding hospital services.
• Maintain patient satisfaction records and escalate issues when required.
• Assist patients with admission, discharge, appointments, and service-related information.
• Support VIP patient handling and ensure personalized care coordination.
• Ensure effective communication between patients, attendants, doctors, and hospital staff.
• Participate in patient engagement activities and service improvement initiatives.
• Prepare daily, weekly, and monthly reports on patient feedback and grievances.
• Follow hospital policies, quality standards, and patient confidentiality guidelines.

Eligibility Criteria

• Graduate / BBA / BHM / MHM / MBA / MHA.
• 1 -3 years of experience in hospitals, healthcare, hospitality, aviation, or customer service.
• Freshers with excellent communication skills may also apply.

Required Skills

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service orientation.
• Problem-solving and conflict-resolution abilities.
• Patient handling and coordination skills.
• Ability to work in rotational shifts.
• Proficiency in MS Office and basic computer applications.