Walk-in || Patient Counsellor

Role & responsibilities

Job Description: Patient Counselor

Position: Patient Counselor
Department: Clinical / Patient Services
Location: Bandra
Employment Type: Full-time

About Ojas Maxivision Eye Care

Ojas Maxivision Eye Care is a leading eye care hospital dedicated to providing comprehensive, ethical, and patient-centric ophthalmic services. The organization is driven by a commitment to clinical excellence, advanced medical technology, and compassionate patient care.

Ojas Maxivision offers specialized eye care services including cataract surgery, refractive procedures, retina, glaucoma, cornea, pediatric ophthalmology, and optical services. Supported by experienced ophthalmologists, skilled clinical teams, and modern infrastructure, the hospital ensures accurate diagnosis and high-quality treatment outcomes.

Patient education and counseling are integral to Ojas Maxivisions care philosophy. The hospital emphasizes transparency, trust, and clear communication, ensuring patients and their families are well-informed and confident throughout their treatment journey.

Role Overview

The Patient Counselor will be responsible for guiding patients through their clinical journey by explaining diagnoses, treatment options, surgical procedures, and associated financial details. This role requires strong communication skills, empathy, and close coordination with doctors, clinical staff, and support teams to ensure a smooth and reassuring patient experience.

Key Responsibilities

Patient Counseling & Care Coordination

• Counsel patients and attendants on eye conditions, treatment plans, and procedures as advised by the ophthalmologist.
• Clearly explain pre-operative and post-operative instructions, recovery expectations, and follow-up requirements.
• Address patient concerns with empathy and professionalism to build trust and confidence.

Financial Counseling

• Explain procedure packages, cost estimates, insurance/TPS processes, and payment options to patients and families.
• Coordinate with billing, insurance, and front-office teams to ensure timely approvals and documentation.

Patient Experience Management

• Ensure a seamless patient journey from consultation to treatment, surgery, and discharge.
• Follow up with patients for surgery confirmations, compliance, and post-treatment feedback.
• Maintain patient confidentiality and adhere to hospital policies, clinical protocols, and ethical standards.

Documentation & Reporting

• Maintain accurate counseling records, consent forms, and patient-related documentation.
• Update counseling outcomes and patient status in the hospital management system.
• Share regular updates with doctors and department heads as required.

Required Qualifications & Skills

• Bachelor’s degree in any discipline (Healthcare / Life Sciences preferred).
• 1–3 years of experience as a Patient Counselor, Healthcare Counselor, or similar role (eye care or hospital experience preferred).
• Excellent verbal communication and interpersonal skills.
• Strong patient-handling ability with empathy and professionalism.
• Basic understanding of ophthalmology procedures is an added advantage.
• Working knowledge of MS Office and hospital management systems.
• Fluency in English, Hindi, and local language preferred.

Job Types: Full-time, Permanent

Benefits:

• Provident Fund

Work Location: In person