Walk-in || overseas education Tele Counsellor

Role & responsibilities :

Job Description: Telesales Counselor Overseas Education

Job Title: Telesales Counselor / Study Abroad Counselor
Department: Sales / Admissions
Reports To: Team Leader Telesales / Sales Manager
Location: [Insert Location]
Employment Type: Full-Time

Job Summary

We are looking for a target-driven Telesales Counselor to connect with prospective students and parents interested in studying abroad. The role involves counseling leads on suitable countries, universities, and courses, and converting inquiries into confirmed registrations through effective telephonic and digital communication.

Key Responsibilities

• Make outbound calls to leads generated via digital marketing, education fairs, walk-ins, and referrals; handle inbound inquiries promptly
• Counsel students/parents on country, university, and course selection based on academic profile, budget, and career goals
• Explain admission requirements, tuition fees, living costs, scholarships, intakes, and visa processes clearly and accurately
• Handle objections related to cost, safety, and visa concerns with confidence and empathy
• Convert leads into registrations/enrollments and achieve assigned daily/weekly/monthly targets
• Schedule and confirm appointments with senior counselors for detailed profile evaluation
• Maintain accurate and updated records of every interaction in the CRM system
• Ensure consistent, timely follow-ups with leads at every stage of the funnel
• Coordinate with the admissions/visa processing team for smooth handover post-conversion
• Share regular reports on calls made, conversions, and pipeline status with the reporting manager
• Stay updated on university offers, intake deadlines, and course/policy changes across partner countries

Required Skills & Competencies

• Excellent verbal communication skills with clear articulation and tone modulation
• Strong persuasion and objection-handling ability
• Working knowledge of study-abroad processes (visa, IELTS/TOEFL/PTE, university admissions)
• Proficiency in CRM tools and basic MS Office/Excel
• Target-driven mindset with the ability to work under pressure
• Good listening skills and empathy to understand student/parent concerns
• Multilingual ability preferred (regional language + English/Hindi)

Qualifications & Experience

• Graduate in any discipline (preferred: Business, Marketing, or related field)
• 03 years of experience in telesales, inside sales, or education counseling (freshers with strong communication skills may also apply)
• Prior experience in EdTech, study abroad consultancy, or BPO/telesales preferred

Key Performance Indicators (KPIs)

• Number of calls made/received per day
• Lead-to-registration conversion rate
• Follow-up adherence and lead nurturing quality
• Monthly enrollment/revenue targets achieved

Preferred candidate profile :

• Graduate in any stream; preference for Business Administration, Marketing, Psychology, or International Relations
• Candidates with a study-abroad background themselves (returned students) are a strong plus — they bring authentic, relatable insight

Experience

• 6 months–3 years in telesales, inside sales, EdTech, BPO/voice process, or education counseling
• Prior exposure to study abroad, immigration consultancy, or international admissions is highly preferred
• Freshers with excellent communication and a genuine interest in international education can also be considered

Communication & Language

• Fluent, confident spoken English (mandatory)
• Proficiency in Hindi and/or regional languages (depending on target student demographic)
• Neutral accent with good phone etiquette; comfortable with high call volumes

Personality Traits

• High energy, persuasive, and resilient to rejection (cold-calling involves frequent "no's")
• Empathetic listener — able to sense parental anxiety around cost/safety and address it calmly
• Target-driven and self-motivated, comfortable with incentive-linked pay structures
• Detail-oriented for accurate CRM logging and document tracking
• Adaptable to fast-changing information (visa rules, intake dates, university offers change often)

Technical/Functional Knowledge (preferred, trainable)

• Familiarity with IELTS/TOEFL/PTE/Duolingo requirements
• Basic understanding of visa categories (student visa processes for UK, USA, Canada, Australia, etc.)
• Comfort with CRM software, WhatsApp Business, and basic Excel reporting

Age/Availability

• Typically 21–30 years (flexible based on experience)
• Willing to work in shifts if handling international time zones (e.g., US/UK/Canada leads)
• Willing to work weekends (peak inquiry days) with a weekday off

Red Flags to Screen Against

• Poor follow-through/no-shows in interview process (predicts follow-up discipline on the job)
• Inability to handle objections calmly during a mock call/role-play
• Over-reliance on scripts without natural conversational ability

Perks and benefits :

• Fixed monthly salary + uncapped/high incentive structure tied to conversions
• Monthly, quarterly, or milestone-based bonuses for top performers
• Attractive incentive slabs for over-achieving targets
• Referral bonus for bringing in successful hires

Growth & Career Development

• Clear career progression path (Counselor Senior Counselor Team Lead Manager)
• Regular training on new countries, universities, visa policies, and sales techniques
• Opportunity to specialize in a country/region (e.g., Canada, UK, Australia, USA)
• Certification support (e.g., counselor certification programs, sales training workshops)

Work Environment

• Performance recognition programs — Employee of the Month, leaderboards, contests
• Young, energetic, target-driven team culture
• Modern office with CRM/dialer tools to reduce manual work.