Walk-in || Operations Associate

Job description

Were Hiring | Operations Executive

Location: Mohali
Salary: 20,000 - 29,000 CTC
Shift: Rotational Shifts
Week Off: Rotational Week Off
Both-Side Cab Facility Available
Experience Required: Minimum 6 Months (Any Domain)
Qualification: Graduate / Undergraduate
English Communication Skills - Mandatory

About the Role

Are you passionate about helping customers and delivering exceptional service? We are looking for enthusiastic and customer-focused professionals to join our growing team as Customer Support Executives.

If you have excellent English communication skills, a positive attitude, and at least 1 year of work experience in any domain, we'd love to connect with you!

Key Responsibilities

Handle customer queries through calls, emails, and chat support
Provide accurate information and effective solutions to customers
Resolve customer concerns in a timely and professional manner
Maintain a high level of customer satisfaction and engagement
Document customer interactions and update CRM systems
Escalate unresolved issues to the relevant departments
Meet quality, productivity, and service standards
Build strong customer relationships through excellent support

Skills Required

Excellent English verbal & written communication
Customer Service & Customer Support skills
Active Listening & Problem-Solving abilities
Customer-Centric Approach
Good interpersonal and relationship-building skills
Basic computer knowledge & MS Office proficiency
Ability to work in a fast-paced environment
Team player with a positive attitude

What We Offer

Attractive Salary Package (20K - 29K CTC)
Both-Side Cab Facility Available
Excellent Career Growth Opportunities
Training & Development Programs
Performance-Based Rewards & Recognition
Supportive and Professional Work Environment
Fun Employee Engagement Activities

Preferred Candidate Profile

Minimum 6 Months of experience in any industry/domain
Comfortable working in rotational shifts & rotational week offs
Strong customer handling skills
Immediate Joiners preferred

Interested candidates can share their updated resume or apply now!

Email - [email removed]