Walk-in || Openings For Freshers salary 25k US shift location Hebbal

TOP BPO UK SHIFT

Roles and Responsibilities

• Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently.
• Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly.
• Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction.
• Collaborate with internal stakeholders to resolve complex issues that require technical expertise.
• Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.

Desired Candidate Profile

• 0-5 years of experience in BPO/Call Centre environment.
• Excellent communication skills in English language (written & spoken).
• Ability to work rotational shifts including night shifts (UK shift).
• Strong problem-solving skills with ability to handle multiple tasks simultaneously.
• Basic computer knowledge with proficiency in Microsoft Office applications.

Greetings From Ignites Human Capital Services
Freshers
Experienced
Freshers 25k
Experienced50k

FRESHERS :30k

EXPERIENCED:50k

WORK LOCATION:MANYATHA

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call Hr shikha@[phone removed]

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location:manayatha

NOTE:- PLEASE schedule your interviews with the HR's Roles and Responsibilities

Desired Candidate Profile

Perks and Benefits