{"@context":"https://schema.org","@type":"JobPosting","title":"Walk-in || Openings For Call Monitoring Quality Analyst(Hindi&English Speaking)!!","description":"

Systematically review, score, and analyze inbound /outbound calls for quality and compliance.
Deliver constructive, actionable feedback to agents to enhance performance and improve CSAT (Customer Satisfaction) scores
Identify skill gaps and training needs based on call analysis; create or assist in developing coaching materials.
Analyze call data, identify trends/patterns, and prepare detailed performance reports for management
Participate in call calibration sessions to ensure consistency in evaluation standards

Preferred candidate profile

Any graduate/Post graduate with 2- 4 years experience in Domestic Hindi voice process, customer service, or quality assurance.
Should be fluent in English, Tamil and Hindi. Knowing other regional languages will be an added advantage
Strong interpersonal, communication, and presentation skills
Proficiency in MS Office Suite (Excel, Word, PPT) and Call Recording/Quality Management software
Strong attention to detail and ability to analyze performance metrics.
Candidates preferably Chennai based.
Immediate Joiners only

Interested Candidates can walk in to the below mention venue for F2F Interview ( 10:00AM - 4:00PM) or Contact HR Kaviya @7824005525 You can also share your updated CV to jobs@infosearchbpo.com

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